Terms of Service

Welcome to Melt & Munch. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

Orders & Confirmation

• All orders placed through our website are subject to availability and confirmation.
• Customers are responsible for providing accurate details including name, contact number, delivery address, cake design, flavor, and delivery date.
• Once an order is confirmed, changes may not be possible if the cake preparation process has started.

Custom Cake Orders

• Custom cakes are prepared according to the details provided by the customer.
• Customers must carefully review all design, flavor, and customization details before confirming their order.
• Colors, decorations, and final appearance may slightly vary due to handmade preparation.

Pricing & Payments

• All prices displayed on our website are in Pakistani Rupees (PKR).
• Prices may change without prior notice.
• Payment details must be completed according to the available payment options.
• Cash on Delivery availability may vary depending on location and order requirements.

Delivery Policy

• We aim to deliver your order on the selected date and time; however, delivery times may vary due to traffic, weather, or unexpected circumstances.
• Customers must provide a correct and complete delivery address.
• Melt & Munch is not responsible for delays caused by incorrect information provided by the customer.

Product Quality

• Our cakes are freshly prepared using quality ingredients and handled with care.
• Customers should store and handle cakes properly after receiving their order to maintain freshness and quality.

Cancellation Policy

• Cancellation requests must be made before the preparation process begins.
• Once baking or customization has started, orders cannot be cancelled.

Website Usage

• Customers agree not to misuse our website or attempt to interfere with its functionality.
• All website content, images, branding, and designs belong to Melt & Munch and cannot be used without permission.

Limitation of Responsibility

Melt & Munch is not responsible for issues caused by incorrect customer information, improper cake handling after delivery, or circumstances beyond our control.

Changes To Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.

Contact Us

For any questions regarding these Terms of Service, please contact us.

Melt & Munch
The only craving that loves you back. 🤎